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General & product support
General enquiries
Questions about Essence.Report or help finding the right contact.
contact@essence.reportProduct & account support
Account access, report errors, product questions and troubleshooting.
support@essence.reportBilling & refunds
Invoices, charges, subscription payments, cancellations and refund enquiries.
billing@essence.reportBusiness enquiries
Sales & enterprise
Plan selection, team requirements, enterprise arrangements and API access enquiries.
sales@essence.reportPrivacy, safety & legal
Privacy & personal data
Personal-data requests, account deletion and data-protection enquiries.
privacy@essence.reportSecurity
Suspected vulnerabilities, unauthorised account access and security incidents.
security@essence.reportReport abuse
Suspected misuse, prohibited content and Acceptable Use Policy violations.
abuse@essence.reportLegal & account appeals
Contracts, DPA requests, legal notices and appeals against account enforcement decisions.
legal@essence.reportFor account or billing enquiries, include your account email and the relevant report ID or receipt reference. Do not email passwords, API keys or full payment-card details.