Refund & Cancellation Policy

Effective date: 2026-06-15 Last updated: 2026-10-31

This policy explains how subscriptions renew, how to cancel, and when refunds apply. It forms part of, and should be read with, our Terms of Service (see § 3).

Subscriptions and renewal

Subscriptions are billed in advance and auto-renew at the end of each billing period until you cancel. Current plans and prices are at /pricing. Prices are exclusive of taxes, which are calculated at checkout.

Cancelling

You may cancel at any time via Settings → Billing → billing portal. Cancellation takes effect at the end of the current billing period — you keep access until then. Except where required by law, we do not provide pro-rata refunds for the unused part of a period.

If you can no longer sign in — for example after deleting your account — email billing@essence.report from your account email and we will cancel the subscription so that no further charges are made.

Failed Reports

If a Report fails to complete (for example, an upstream provider error or a timeout), the Report quota consumed for that request is automatically refunded to your account (Terms § 3.3). This is a quota refund, not a cash refund.

Consumers in the EEA and UK: 14-day right of withdrawal

If you are a consumer in the EEA or the UK, you may withdraw from (cancel) a subscription, trial or boost-pack purchase within 14 days of the day you buy it, without giving any reason. Activating a subscription does not end this right.

• How to withdraw: send us a clear statement before the 14 days end — for example an email to billing@essence.report from your account email, naming the purchase. You may use the model form below, but you do not have to.
• Refund: we refund all payments for that purchase, to your original payment method, within 14 days of receiving your notice. Only if, when buying, you expressly asked us to start the Service during the withdrawal period and acknowledged the consequences, we may keep an amount in proportion to the Service provided before your notice, based on the price you paid.
• When the right ends: only after the Service has been fully performed, where it started at your express request and you acknowledged that you would then lose the right.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

To: Cobalt Stream Technologies LLC, 4049 Pennsylvania Ave Ste 203 #209, Kansas City, MO 64111, USA (mailing address) — billing@essence.report

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service (*): ________

Ordered on (*): ________

Name of consumer(s): ________

Address of consumer(s): ________

Signature of consumer(s) (only if this form is notified on paper): ________

Date: ________

(*) Delete as appropriate.

This does not affect your other mandatory statutory rights as a consumer.

Other refund requests

For matters outside the above — for example a billing error or a duplicate charge — contact billing@essence.report with your receipt. We evaluate such requests case by case and, where we agree a refund, issue it to the original payment method.

Payment disputes

Please contact us before opening a chargeback or payment dispute. Most issues (such as a delayed webhook showing a subscription as inactive) are resolved within 1 business day.

Changes

Material changes to this policy will be notified per § 18 (Changes to these Terms) of the Terms of Service.

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